Help & support
A question about a transfer? Every day, 8 am to 8 pm.
Frequently asked questions
How long does a transfer take?
Once your payment proof is verified, the supplier is usually paid within 2 to 6 business hours.
Which documents do I need?
The supplier's QR code or invoice, and a payment proof: Orange Money screenshot, bank receipt or PDF.
How is the rate calculated?
Today's rate is shown before each transfer. It stays fixed once your transfer is submitted.
My transfer was rejected, what now?
Open the transaction to see why, then contact support. No money is lost.
ChinaPay · Burkina Faso ⇄ China